Brief introductions
Canny is an AI-powered feedback management system that enables businesses to gather, analyze, and implement customer insights for data-driven product improvements.
Discover the features of Canny
Canny is an advanced AI-driven feedback management platform that revolutionizes how businesses collect, analyze, and act on customer insights. Designed for product managers, customer success teams, and growth-focused organizations, Canny provides a comprehensive solution for transforming customer feedback into actionable product improvements. The platform serves as a centralized hub where businesses can create customized feedback boards, allowing customers to submit ideas, report issues, and participate in discussions. Canny's intelligent AI algorithms automatically categorize incoming feedback, identify emerging trends, and highlight the most valuable suggestions based on various factors including popularity, feasibility, and business impact. Users can set up multiple feedback channels including web widgets, email integration, and API connections to capture insights from all customer touchpoints. The platform's powerful prioritization tools help teams focus on the most critical improvements by analyzing feedback volume, customer sentiment, and business objectives. Canny offers seamless integration with popular project management tools like Jira, Trello, and Asana, ensuring smooth transition from feedback to implementation. Advanced analytics dashboards provide real-time visibility into customer satisfaction metrics, feature request trends, and implementation progress. Automated notifications keep both customers and internal teams informed about the status of their feedback, fostering transparency and trust. With customizable workflows and role-based access controls, Canny adapts to various organizational structures and product development processes. The platform also includes robust reporting features that help measure the ROI of product changes by tracking customer engagement and satisfaction metrics over time. By leveraging Canny's AI capabilities, businesses can make more informed product decisions, reduce time-to-insight, and build stronger customer relationships through transparent feedback loops.
Don’t miss these amazing features of Canny!
Automatically categorizes and prioritizes customer feedback using advanced AI algorithms.
Captures insights from web, email, and API integrations.
Provides comprehensive metrics on feedback trends and impact.
Connects with Jira, Trello, Slack and other workflow tools.
Tailored portals for different products or customer segments.
Keeps customers informed about their feedback progress.
Product managers
Helps prioritize features based on real customer data and needs.
Customer success teams
Provides structured system for collecting and addressing user feedback.
Growth-focused startups
Enables data-driven product decisions to accelerate market fit.
Enterprise product teams
Scales feedback management across large customer bases efficiently.
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Access siteFAQs
How does Canny's AI prioritize customer feedback?
Canny's AI analyzes multiple factors including feedback volume, customer sentiment, business impact, and implementation feasibility to automatically score and prioritize suggestions, helping teams focus on the most valuable improvements.
Can Canny integrate with our existing project management tools?
Yes, Canny offers seamless integration with popular tools like Jira, Trello, Asana, and Slack, allowing you to incorporate customer feedback directly into your existing workflows without disruption.
How does Canny maintain transparency with customers about their feedback?
Canny provides automated status updates and public roadmaps, allowing customers to track the progress of their suggestions from submission through implementation, fostering trust and engagement.
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